Terms and Conditions
We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via the Contact Us facility on the Customer Services page.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via the Contact Us facility on the Customer Services page or telephone 0344 561 1234. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them or install them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.
There are three ways to refund/cancel your purchase:
- You can cancel your order via the Contact Us facility on the Customer Services page
- By using the request RMA facility on the bottom of every page
- By phoning us on 01384 395 740 with your order reference number and delivery details to hand
Please also note: if you’re returning an item you paid for by PayPal, our store can provide an exchange or gift vouchers but not a refund. To receive a refund for a PayPal purchase, please arrange a return by calling us on 01384 395740.
You may also use the cancellation form found in the Returns and Cancellations section of the website but it is not obligatory.
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
Refunds take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:
- If you return your product to a store without proof of purchase
- The goods were a special order to your specification
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
To return a product you can either:
- Take it to a SWE Ltd (please note, if you’re returning an item paid for via PayPal, the store can provide an exchange or gift voucher but not a refund).
- Pop it in the post to us with an completed RMA authorisation form.
Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as batteries, belts etc are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
For all returns and after sales service, please call our Contact Centre on 01384 395 740 and we will assist you. Online Only large kitchen appliances cannot be returned to one of our stores.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
We, Showe Peformance and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Showe-Performance website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at http://ec.europa.eu
Scooter Works Europe Ltd T/A Showe Performance, ESD Business Centre, Wollaston Road, Stourbridge, West Midlands, United Kingdom, DY8 4HE - Company Number: 8035901 - VAT Number: GB 133463235